Need a hand with Coloroon? Email support@coloroon.com. This is our contact for product support, billing, privacy requests, and rights complaints. Include the details relevant to your question so we can investigate.
Accounts and photo generation
For sign-in problems, missing downloads, failed or stuck generations, or incorrect credit usage, email support@coloroon.com.
Include your account email address, the task identifier if available, the approximate time of the issue, what you expected to happen, and any error message. A screenshot with private information removed can help. Do not send your password, sign-in codes, or sensitive photos.
Payments, subscriptions, and refunds
For payment or refund requests, email support@coloroon.com. Include your account email address, order number or payment transaction identifier, payment date, and a description of the issue.
Read our Refund Policy for unused-purchase eligibility and failed-generation credit returns. To stop future renewals, use the subscription cancellation option in Settings. Contact us if that option fails or you cannot sign in. A refund request does not itself cancel a subscription.
Privacy and deletion requests
For access, correction, a copy of your information, or account or content deletion, email support@coloroon.com, preferably from the account email address involved. Tell us which account or task records your request concerns and what you would like us to do.
We may need to verify your identity, and some records may need to be retained for legal, billing, or security reasons. See our Privacy Policy for details. If you want to stop subscription renewals, cancel the subscription separately in Settings.
Copyright and content reports
For a copyright, privacy, or other rights complaint, email support@coloroon.com and include:
- The relevant Coloroon page URL, file link, or task identifier.
- A description of the work, person, or right involved and the concern you are reporting.
- Information showing that you hold the relevant rights or are authorized to report on the rights holder's behalf.
- Your contact information and any supporting references needed to understand the report.
For other prohibited-content reports, describe the issue and provide identifiers. Do not attach illegal material. Our Acceptable Use Policy explains the service's content and conduct requirements.
Library licensing and general questions
Your own generated coloring pages can be used commercially subject to third-party rights. Free library pages are for personal and non-commercial classroom or educational use; they may not be resold, placed in paid bundles, or distributed as commercial stock assets. See the Terms of Service for the full permission.
For a library licensing request, partnership idea, or other question, email support@coloroon.com with the relevant page links and intended use. Providing clear details helps us review your message.