We want billing and credit usage to be clear. This policy applies to Coloroon credit packs and subscription payments. For help, email support@coloroon.com.
Unused purchases
You may request a refund if none of the credits issued for the payment you want refunded have been used. This applies to one-time credit packs and to the credits issued for an individual subscription payment, including a renewal. There is no fixed request deadline under this policy.
Eligibility is assessed for the particular payment, not simply your total remaining account balance. Using welcome credits or credits from a different purchase does not by itself make an otherwise unused purchase ineligible. We review the order and credit records when assessing your request.
Once any credits from that payment have been used, that payment is generally not refundable, including for a change of mind or dissatisfaction with a successfully delivered AI result. We do not normally provide partial refunds for the remaining credits of a partly used purchase. This does not affect the exceptions below or mandatory legal rights.
Billing errors and missing delivery
Contact us if you were charged twice for the same purchase, charged incorrectly, paid without receiving the purchased credits, or could not receive the paid service because of a technical issue. We will review the payment and service records and arrange an appropriate correction, delivery, credit adjustment, or refund as applicable.
These cases are reviewed even if you have used other credits. Any refund or remedy required by applicable law remains available regardless of our general unused-credit condition.
Failed generations and returned credits
When Coloroon marks a generation task as failed, the credits charged for that task are returned to the account. This is a return of service credits, not a refund to your payment method. Returned credits keep the original grant's expiry rules; this does not extend a subscription billing period.
A task that is still processing has not necessarily failed. If a task remains stuck or its credits do not appear correct, send support the task identifier. A completed result you do not like is not automatically a failed task: AI output can vary with the source photo and selected style.
Canceling a subscription
To stop future renewals, sign in and open Settings, then use the subscription cancellation option. If you cannot access your account or cancellation fails, contact support@coloroon.com.
Cancellation and refund requests are separate. Canceling does not automatically refund an earlier payment; emailing a refund request does not by itself cancel your subscription. Subscription credits remain subject to the original billing-period expiry. Credits from one-time packs do not expire because you cancel a subscription.
How to request a refund
Email support@coloroon.com, preferably from the email address used for your Coloroon account, and include:
- Your Coloroon account email address.
- The order number or payment transaction identifier and approximate payment date.
- The purchase or renewal you want reviewed and the reason for your request.
- Any relevant task identifiers or a description of missing credits, duplicate charges, or errors.
Do not send passwords or full payment card details. We may ask for information needed to verify the payment and account. Refunds are reviewed and processed manually; submitting a request does not create an automatic refund.
Approved refunds and legal rights
When a refund is approved, we will confirm the amount and arrange it through the payment provider, normally to the original payment method. Credits corresponding to a refunded payment will be removed or invalidated. Payment-provider and bank processing times vary, so we do not promise a fixed arrival date.
This policy supplements your mandatory consumer rights and does not restrict refunds or other remedies required by law. For other billing terms, see our Terms of Service and pricing page.